--- title: KYC transformation - Taking people on a journey | Encompass webinar description: With the acceleration of digital transformation and customer expectations, KYC reform is an imperative. This webinar explores how to get everyone on board. image: https://events.encompasscorporation.com/hubfs/Campaigns/Q2%20-%20Embracing%20KYC%20transformation/Q2%20Campaign%20Whitepaper%20title%20page-2.png --- - Support / Login [Contact us](https://www.encompasscorporation.com/contact) [![Encompass Corporation](https://events.encompasscorporation.com/hubfs/Landing%20pages/Logos/Encompass%20nav%20logo.svg "Encompass Corporation | The Full Picture, Fast.")](https://www.encompasscorporation.com/) - [Platform](https://www.encompasscorporation.com/encompass-platform/) - [Solutions](https://www.encompasscorporation.com/encompass-customers/) - [Partners](https://www.encompasscorporation.com/encompass-customers/encompass-partners/) - [How it works](https://www.encompasscorporation.com/ec360/) - [About us](https://www.encompasscorporation.com/about-encompass/) - [Resource hub](https://www.encompasscorporation.com/resource-hub/) - [Careers](https://encompass.pinpointhq.com/) - [Contact](https://www.encompasscorporation.com/contact/) *close* ### Select a Product [Encompass Confirm](https://encompassconfirm.com/#/login) [Encompass Verify](https://encompassverify.com/#/login) [Encompass Uncover](https://saiglobal.encompassuncover.com/#/login) Need further assistance? [Visit Support Centre](https://success.encompasshost.com/hc/en-us) ###### ![Icon_Webinar \[SeeSaw\]_2021](https://events.encompasscorporation.com/hubfs/Landing%20pages/Icon_Webinar%20%5BSeeSaw%5D_2021.svg) ON DEMAND WEBINAR # **KYC transformation - taking people on a journey** ### The challenges of running a KYC transformation program and overcoming resistance to change --- In partnership with RegTech Associates, we discussed the challenges of running a KYC transformation program and some practical ways leaders can overcome organisational inertia and resistance to change. Like any large-scale change program, KYC transformation is not just about data and technology, though those are central to its success. KYC transformation will also involve changes to policies, processes and the way that people work, and therefore it is vital that those leading the program consider how to take people on the transformation journey. ### Questions answered during this webinar: - What can leaders do to inspire and motivate people throughout a transformation program? - How can leaders deal with the cultural challenges involved in KYC transformation so everyone is on board and benefiting? - What are some practical ways that leaders can overcome inertia and resistance to change? Complete the form to watch the webinar. [View more Encompass webinars](https://www.encompasscorporation.com/resource-hub/webinars/) --- ### Meet the speakers ![Heather-Adams,-Accenture_250x250](https://events.encompasscorporation.com/hubfs/Webinars/Headshots/Heather-Adams%2c-Accenture_250x250.png) #### Heather Adams ###### Accenture UKI Read bio + As Managing Director, Head of Risk Strategy & Consulting at Accenture UKI, Heather is responsible for building their capabilities in Keeping Institutions Safe. Heather specialises in helping clients to fight fraud and financial crime and to become operationally resilient. [LinkedIn »](https://www.linkedin.com/in/heather-adams-a67a60b0/) ![Doris-Honold,-Encompass_250x250](https://events.encompasscorporation.com/hubfs/Webinars/Headshots/Doris-Honold%2c-Encompass_250x250.png) #### Doris Honald ###### Encompass / Credit Suisse Read bio + Doris is an accomplished strategic leader with over 25 years of Board level experience in Finance, Risk and Change Management gained as Chief Risk Officer (CRO) and Chief Operating Officer (COO) with global banks working in Germany, Japan, Singapore, UK and US, as well as in Non-Executive Director and Advisory appointments with organizations focused on Climate Change and Sustainable Development. [LinkedIn »](https://www.linkedin.com/in/doris-honold/) ![Nicola-Poole,-Santander_250x250](https://events.encompasscorporation.com/hubfs/Webinars/Headshots/Nicola-Poole%2c-Santander_250x250.png) #### Nicola Poole ###### Client Lifecycle Management and AML Transformation Expert Read bio + Nicola has held various roles in Client Lifecycle Management (CLM) Transformation and is an executive leader of the 1st line of defence teams in KYC, AML Monitoring and Client Services. She has been actively involved across the financial services industry in the development and implementation of CLM, AML and Client Data Technology and Operating Models. Nicola’s focus on a superior client Journey with strong controls and operational efficiency has led to delivering several successful solutions in these roles. In addition, she is now focused on the increasing role of Technology and Innovative Fintech in driving front-to-back alignment of the financial crime domain to improve detection, increase protection and enhance the clients’ experience. [LinkedIn »](https://www.linkedin.com/in/nicola-poole-99136942/) ![Sian-Lewin,-RegTech-Associates_250x250](https://events.encompasscorporation.com/hubfs/Webinars/Headshots/Sian-Lewin%2c-RegTech-Associates_250x250.png) #### Sian Lewin ###### RegTech Associates Read bio + As Co-Founder and Head of Client Delivery, Sian leads the research and client delivery activities at RegTech Associates. She has 25 years of experience in implementing regulatory change in financial services and holds a PhD from the London School of Economics. She is a recognised expert, speaker and influencer in RegTech. [LinkedIn »](https://www.linkedin.com/in/sian-lewin-b481374/) ![Encompass Corporation | Brand Logo](https://www.encompasscorporation.com/wp-content/themes/website-encompass/_assets/brand/full-brand-white.svg "Encompass Corporation") [Contact us](https://www.encompasscorporation.com/contact/) ##### Product features - [Dynamic KYC process automation](https://www.encompasscorporation.com/kyc-aml-platform/kyc-automation/) - [Global public and premium data](https://www.encompasscorporation.com/kyc-aml-platform/kyc-data-sources/) - [UBO verification](https://www.encompasscorporation.com/kyc-aml-platform/ubo-verification/) - [Real-time digital KYC profiles](https://www.encompasscorporation.com/kyc-aml-platform/ekyc-digital-kyc-profile/) - [API](https://www.encompasscorporation.com/kyc-aml-platform/kyc-api/) - [Dynamic audit trail](https://www.encompasscorporation.com/kyc-aml-platform/digital-audit-trail/) - [PEP, sanctions and adverse media screening](https://www.encompasscorporation.com/kyc-aml-platform/pep-sanctions-and-adverse-media-screening/) ##### Solutions - [KYC onboarding](https://www.encompasscorporation.com/kyc-aml-platform/know-your-customer/) - [Corporate customer due diligence](https://www.encompasscorporation.com/kyc-aml-platform/corporate-customer-due-diligence/) - [Perpetual KYC](https://www.encompasscorporation.com/kyc-aml-platform/perpetual-kyc-due-diligence/) - [KYC remediation](https://www.encompasscorporation.com/kyc-aml-platform/kyc-remediation/) ##### About Encompass - [About us](https://www.encompasscorporation.com/about-encompass/) - [Resource hub](https://www.encompasscorporation.com/resource-hub/) - [Contact](https://www.encompasscorporation.com/contact/) - [Media center](https://www.encompasscorporation.com/media-center/) - [Careers](https://encompass.pinpointhq.com/) - [![Social Channel | Twitter](https://www.encompasscorporation.com/wp-content/themes/website-encompass/_assets/icons/ui/twitter.svg "Twitter")](https://twitter.com/EncompassCorp) - [![Social Channel | LinkedIn](https://www.encompasscorporation.com/wp-content/themes/website-encompass/_assets/icons/ui/linkedin.svg "LinkedIn")](https://www.linkedin.com/company/encompass-corporation) - **NORTH AMERICA** [+1 332-245-4398](tel:+1%20332-245-4398) - **EMEA** [+44 333-772-0002](tel:+44%20333-772-0002) - **APAC** [+61 300-362-667](tel:+61%20300-362-667) - ![](https://www.encompasscorporation.com/wp-content/uploads/2023/07/ISO_Accreditation-white.png "ISO_Accreditation-white") - [![Powered by AWS Cloud Computing](https://d0.awsstatic.com/logos/powered-by-aws-white.png)](https://aws.amazon.com/what-is-cloud-computing) --- © Encompass Corporation 2025. 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